FAQS
Sihlanganise amanye ama-FAQ ethu ukuze sinikeze izimpendulo ezisheshayo, eziwusizo.
Ukuze uthole ulwazi olwengeziwe, sicela usibuze, futhi sizokujabulela ukuphendula imibuzo yakho ngokushesha.
01/01
I-Q1: Yiliphi inani elincane le-oda lakho (MOQ)?
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I-A1: Inani lethu elincane le-oda ngokuvamile liyizingcezu eziyi-100. Nakuba singenawo umkhawulo wenani le-oda elikhulu, ama-oda amakhulu angase adinge izikhathi ezinde zokukhiqiza, futhi sizokuthinta lokhu kusengaphambili.
Q2: Ungakwazi yini ukwenza imiklamo ngokwezifiso?
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A2: Umklamo ngokwezifiso wamukelwa; ungasithumelela umbono wakho, umbala, indwangu, nezinye izicelo noma amasampula aphathekayo ukuze alandelwe noma alungiswe ngokufanele. Sinethimba eliqeqeshiwe nelisebenza kahle lokulandelela izimfuno zakho phakathi namahora angama-24.
Q3: Ingabe uyazikhokhisa izixazululo zesikhwama sesikhumba ezenziwe ngezifiso?
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A3:Akunjalo! Umgomo wethu uwukwakha ubuhlobo besikhathi eside nawo wonke amaklayenti ethu. Sinikezela ngezinsizakalo zethu zokuklama ngaphandle kwezindleko.
Q4: Iyiphi ifomethi yobuciko oyamukelayo?
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A4: Samukela amafayela e-AI, EPS, PDF, kanye ne-PSD.
Q5: Ngiyithola kanjani isampula nesikhathi?
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I-A5: Singaqhubeka namasampuli ngamasampula ekhawunta, izithombe, noma imiklamo, futhi imali yesampula ihlala ibuyiselwa ngemva kokuqinisekiswa kwe-oda. Izindleko ze-courier noma zokuthumela zizobalwa kahle ukuzama ukukongela imali. Isikhathi sokuhola sesampula izinsuku ezi-3-7.
I-Q6: Ithini isheduli evamile yokukhiqiza yezikhwama zesikhumba ezenziwe ngokwezifiso?
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A6: Ukukhiqizwa kwezikhwama zesikhumba ngokwezifiso ngokuvamile kuthatha izinsuku ezingaba ngu-25-35, okuhlanganisa ukuklama, ukukhiqiza, nokuhlolwa kwekhwalithi. Isikhathi esiqondile singahluka ngokuya ngomklamo wakho nosayizi we-oda.
Q7: Inqunywa kanjani intengo yesikhwama sakho sesikhumba sangokwezifiso?
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A7:Ngemva kokuba iphrojekthi yakho isithunyelwe, ngokusekelwe esicelweni sakho sekhwowuthi, sizothola imininingwane yephrojekthi yesikhwama sakho (okuhlanganisa nenani, uhlobo lwempahla yesikhumba, usayizi wesikhwama, ubunkimbinkimbi bomklamo, kanye nezinga lokwenza ngokwezifiso) futhi sikulungiselele isilinganiso sekhwowuthi ngaphakathi kwe-1-2 izinsuku zebhizinisi.
Into eyodwa eqinisekile: sizibophezele ekunikezeni amanani ancintisana kakhulu embonini ngenkathi siqinisekisa izinto zokwakha zekhwalithi ephezulu kanye nomsebenzi.
Q8: Ngisisebenzisa kanjani isaphulelo somkhawulo?
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A8: Kungakhathaliseki ukuthi ama-oda esampula noma ama-oda okukhiqiza ngobuningi, ngaphambi kokuba uwakhokhe, sicela usithumele i-imeyili noma usithumelele i-TM Messenger futhi usibonise amathikithi nezinto ofuna ukuqhubeka nazo. Sizobe sehlisa izindleko futhi sithumele i-PI yokugcina ukuze sikhokhe.
Q9: Ngiyikhokha kanjani idiphozi nebhalansi?
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I-A9: Isiqinisekiso sohwebo sama-oda okukhiqizwa ngobuningi namasampula. I-Paypal noma i-Western Union yenkokhelo yesampula izolunga.
Q10: Uzithumela kanjani izimpahla?
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I-A10: Kuma-oda ayinqwaba, ngokuvamile ngolwandle, ngezinye izikhathi ngomoya uma izimpahla zidinga ukuphuthuma kakhulu. Futhi ngokuya ngezidingo zakho ezithile, amasampula anikezwa nge-DHL, i-FedEx, i-UPS, i-TNT, nezinye izinsizakalo zokulethwa okusheshayo.
Q11: Hlobo luni lwenkokhelo ongalunikeza?
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I-A11: Singenza i-EXW, i-FOB, i-CIF, i-DDU, ne-DDP ngokuvumelana nezidingo zakho ezinemininingwane.
I-Q12: Ungakwazi yini ukusheshisa ukukhiqizwa nokuthunyelwa kwama-oda aphuthumayo?
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I-A12: Yebo, singasheshisa ukukhiqizwa kwama-oda asheshayo futhi sikunikeze izinketho zokuthumela ezisheshayo. Sicela uxoxisane nathi ngezidingo zakho ezithile zesikhathi, futhi sizokwenza konke okusemandleni ethu ukuze sihlangabezane nezidingo zakho.
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